Frequently Asked Questions
What is your shipping cost?
All pens are shipped USPS First Class, domestic sales only. Shipping costs are a flat $5.00 per order, no matter how many pens you order at one time.
Are your pens warrantied?
I offer a one year warranty on your pen’s hardware and barrel finish. If your pen’s hardware fails to operate or if the outer finish of your pen needs refurbished within one year of date of purchase, simply send the pen back for service. Please use my Contact form to let me know your pen is coming back for service. Pens barrels and hardware are not warrantied against accidental or intentional misuse that damages the hardware or pen body, including extended exposure to extreme heat or cold. Do not store your pen in a place you would not sleep overnight (like your hot car in the summer, or in sub-zero temperatures). See the Care Guides for more information about proper care and use of your pen.
How do I order wholesale?
Wholesale orders are not being accepted at this time. All pens are artisan-crafted and individually curated works. No two pens are alike and the materials used to construct each pen barrel is unique, which means I cannot offer bulk sales of specific pen designs.
Any other questions?
If you have other questions or concerns please use my Contact form to send me a message.